In 2022 SPGL embarked on a transformative journey by launching an extensive feedback survey. Our mission was to tap into the collective knowledge and experiences of our workforce in order to enhance our workplace environment. I am pleased to report that this initiative has exceeded our expectations, becoming a resounding success.
Our inaugural survey delivered not only an outstanding engagement score but also invaluable feedback that inspired several remarkable initiatives. Fast forward to today, we’ve just completed our second survey, and the progress is evident. We’re thrilled with the increased engagement score and participation rate, a testament to the positive impact of our follow-up actions from last year.
Our most recent survey featured a tailored set of questions, in addition to the standard ones and this customisation has provided us with deeper insights into specific aspects of our operations that we might otherwise have overlooked.
At SPGL, we are committed to continual improvement, consequently we analysed the suggestions and comments gathered from the survey and this has led us to identify three key areas to focus on. We firmly believe that by channelling our efforts into these critical areas, we will drive progress and bring about meaningful change.
The focal points that have emerged this time around are Communication, Company Purpose, and Client Feedback. While we take pride in our communication practices, we recognise the potential for improvement. Therefore, we plan to proactively enhance our communication efforts by disseminating general company information more efficiently, scheduling information sessions and increasing the frequency of updates through various channels.
Addressing our company’s purpose is equally important and to illustrate this we released a video to define it at the end of last year. Although the video was a great success, it was not viewed by our entire workforce and therefore it will be relaunched in the near future. In addition, we have also developed and published our ‘Purpose Statement’ which truly encapsulates the spirit of our group and its people.
Furthermore, recognising the significance of client feedback, not just at the management level but also on an individual basis, we are diligently working on implementing a new and improved feedback system. Our objective is to foster a more streamlined and responsive environment, ultimately enhancing our client relationships and service delivery as well as providing individual feedback to our people.
We extend our heartfelt gratitude to all our dedicated personnel who participated in this pivotal initiative. Your contributions have played an instrumental role in the remarkable success of this survey, and we genuinely value your input.