Why Survey?

As you all know earlier this year we sent out a survey to all our staff, the purpose of which was to harness the power and experience of our people and to make SPGL a better place to work. The thoughtful insights provided have been truly valuable in better understanding both our people and our company.

Feedback

Thanks to everybody who took part, we had a participation rate of over 70%, and overall engagement score of 67.2%, which is an excellent result for a first survey. Over the coming months we hope to gradually improve this score.

We have reviewed all of the feedback and are making positive changes which will hopefully ensure that SPGL is an even better place to work; an environment where everyone feels connected and are able to work more productively.

Our People

Our people are always top priority, so implementing this platform has enabled us to have a  secure two-way anonymous platform for sharing ideas, innovations, suggestions and general feedback.

There were three key improvement themes that came out of the survey:

1. Clarification of our ‘Company Purpose’ & ‘What we Do’
2. Communication
3. Providing a technical Q&A forum

Actions

Here is a summary of the actions we have already taken as a result of your feedback:

• The first video in our campaign has been released highlighting ‘What We Do’ (see our website, Facebook @SPGLLtd / LinkedIn @SPGLeu / Instagram @SPGL_Limited)
• We have added an additional management member, who has been hired to support individual follow up
• SPOC (Single Point of Contact) Programme has been implemented
• Technical Q&A Forum has been launched
• Suggestion box feature has been enabled within the survey platform

Moving forward, we plan to carry out another survey in Q1/Q2 next year and we look forward to sharing ideas and insights with you all!